Centralize all customer communications from email, SMS, social media, live chat, and more. Manage every conversation from one powerful, unified inbox.
Messages scattered across 5+ different platforms
Missed conversations lead to lost customers
Team confusion about who's handling what
Slow response times hurt customer experience
All messages unified in one central location
Team collaboration with assignment and notes
Smart routing to the right team member
Faster responses improve customer satisfaction
Result: 50% faster response times, zero missed messages
Everything you need to manage all customer communications efficiently
Connect Gmail, Outlook, and custom email accounts. Manage all email conversations in one place.
Handle text messages, WhatsApp, and other messaging platforms from your unified inbox.
Respond to Facebook, Instagram, and LinkedIn messages directly from your inbox.
Manage website chat conversations with full context and conversation history.
Assign conversations, add internal notes, and collaborate with your team seamlessly.
Track response times, conversation volume, and team performance with detailed reports.
Our Universal Inbox integrates with email (Gmail, Outlook, custom), SMS, WhatsApp, Facebook Messenger, Instagram DMs, LinkedIn messages, live chat, and more. We're constantly adding new integrations.
You can assign conversations to specific team members, add private internal notes, set conversation status, and track who's handling what. Everyone stays on the same page with real-time updates.
Yes! Set up automated responses for common inquiries, out-of-office messages, and initial acknowledgments. You can customize responses by channel and time of day.
Most integrations are set up within 24 hours. We handle the technical setup and provide training to ensure your team is comfortable with the new system.
Book a demo and see how Universal Inbox can streamline your customer communications